Overview
The valid period for our laboratory furniture return and exchange policy is 30 days from the date of goods receipt. If more than 30 calendar days have passed since receipt of purchased goods, our company will no longer accept applications for full refunds or exchanges.
Products applying for return or exchange must meet the following criteria: unused, uninstalled, free of dents, bumps or wear, kept in original brand-new condition, with all original packaging, accessories, qualification certificates and supporting documents fully retained.
The following types of laboratory furniture and supporting products are not eligible for return or exchange:
Custom laboratory furniture (including custom sizes, custom colors, non-standard structures, custom countertops/cabinets exclusive for laboratories), equipment fully installed and commissioned on site, furniture and accessories that have been cut, drilled or modified; consumables, cleaning and protective supplies, and disposable laboratory supporting items cannot be returned or exchanged. In addition, special customized equipment for safety protection, hazardous chemical support, explosion-proof and anti-corrosion purposes cannot be returned or exchanged once dispatched from the warehouse.
Other non-returnable and non-exchangeable products:
A purchase order, delivery receipt or valid purchase voucher must be provided when completing return and exchange procedures.
All products for return or exchange must be sent back to the address designated by our company.
Our company only accepts partial refunds and does not allow full returns or exchanges under the following circumstances:
- Products bearing obvious marks of installation, usage or handling wear
- Complete sets of laboratory furniture and supporting equipment that have been unpacked, assembled or commissioned
- Product breakage, missing accessories, surface damage or structural damage caused by issues unrelated to the product quality of our company
- Return and exchange applications submitted and goods sent back more than 30 days after receipt and inspection
Refund Rules
After receiving returned products and completing on-site inspection and quality acceptance, our company will notify customers of the goods receipt status via email, together with the refund review result (approved / rejected).
Once the refund review is approved, the refund process will be initiated, and the corresponding funds will be returned to the customer’s payment account (corporate account / original payment channel) via the original path within the specified working days.
Handling Delayed or Unreceived Refunds
If you fail to receive the refund on schedule, please follow the steps below for verification and handling:
First, recheck the transaction details of your receiving account; second, contact the payment channel or card issuer, as system delays commonly exist for refunds credited to financial accounts; finally, consult your bank branch, since fund clearing and crediting require a certain processing cycle.
If you still fail to receive the refund after completing the above checks, you may contact customer service via our dedicated email {Email Address} for assistance.
Promotional Product Statement
Refund services are only available for regular-priced standard laboratory furniture. Special offer, discounted, clearance and bundled package products are not eligible for refunds.
Exchange Policy
Our company only provides exchange services for brand-new products with factory quality defects, transit damage or functional malfunctions, and exchanges are limited to identical products of the same specifications only. To apply for an exchange, please send an application email to info@tandunshanghai.com, and ship the product to our designated after-sales address: Room D507, Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai.
Return Logistics Instructions
All returned products must be mailed uniformly to the designated after-sales address: Room D507, Building 1, No. 5500 Yuanjiang Road, Minhang District, Shanghai.
Return shipping fees shall be borne by the customer and are non-refundable. If a refund is processed for an order, our company will deduct the return shipping fees and relevant logistics service charges from the refund amount.
The delivery lead time for exchanged products varies depending on the customer’s location and selected logistics channel.
For returns of high-value laboratory furniture, customers are advised to choose trackable logistics services and purchase shipping insurance. Our company shall not be liable for loss or damage of returned parcels without valid logistics documents or shipping insurance, and does not guarantee successful claim settlement upon receipt.
Inquiries & Support
For any questions regarding returns, exchanges, refunds or after-sales matters, you may contact us via email at info@tandunshanghai.com for consultation and resolution.